- If you are an EU Consumer, you have the right to cancel this contract subject to the provisions set out below. This right is not affected by any separate returns policy on our website.
- There is no right to cancel contracts for the supply of goods liable to deteriorate or expire rapidly. This applies to most of the goods we supply.
- If you do have the right to cancel, the following instructions apply:
- You have the right to cancel this contract within 14 days without giving any reason.
- The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods (or the first delivery of goods in the case of recurring orders).
- To exercise, you must inform us of your decision to cancel this contract by a clear action or statement. This includes choosing to cancel your account via the ‘My Account’ section in your YesChef account, emailing email@example.com, or calling our customer care team on
01622 717286 to ask for an account cancellation.
- To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
7.1 You may deactivate an order, or cancel your subscription at any time, however you must do so by the Tuesday one week before your delivery. To deactivate you must email firstname.lastname@example.org or cancel in the 'My Subscriptions' area of your account.
1. Go to My Account, then My Subscriptions in the website menu
2. Choose the subscription you'd like to deactivate and click it;
3. Select the 'Cancel Subscription' option at the bottom of the page and cancel
7.1.1 If you wish to cancel your order prior to receiving your first box, please contact customer care at: email@example.com prior to 7pm on the Tuesday the week before your delivery.
7.2 As our Products contain fresh and perishable food, you are not entitled to the regular rights of consumers to return goods within 14 days after you receive them simply because you change your mind. There is an exemption pursuant to regulation 27(1)(c) of the Consumer Contracts (Information, Deactivation and Additional Charges) Regulations 2013, that confirms that contracts for the supply of goods are exempt from the right to withdrawal if those goods are liable to deteriorate or expire rapidly. This does not affect your right to cancel your subscription in line with the details set out above.